Is this maybe a case of "someone with a bad experience tells 12 others" vs "someone with a good experience tells 3 others" (something I learned in marketing. Point being the bad experiences always get more attention than the good ones.) I have spoken to at least 10 different CS people on various occasion, for all kinds of reasons, and never been treated poorly or rudely. One seemed a little "short" one day, but explained that the computer system was running slowly that day and it was making it hard for her to help people efficiently. Come on people, let's hear from all of you with pleasant, happy AGCS experiences!